Refund & Returns Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are for your own account. These costs are approximately €7.25 per package, consult your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

To exercise this right, you can complete the withdrawal form below at the bottom of this page  or email to webshop@gaus.nl.

We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.”

Unfortunately, we cannot accept returns on personalized products.

You can return the item to:

Gaus Concept Store
Ruttenseweg 1
8313 RG Rutten